Comprehensive Service Workflow for Plastic Recycling Solutions

Table of Contents

Comprehensive Service Workflow for Plastic Recycling Solutions
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Our approach to delivering tailored plastic recycling solutions is structured into three main phases: pre-sales, in-sales, and after-sales. Each phase is designed to ensure a seamless experience, from initial consultation to ongoing support.

Pre-sales Phase
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1. Needs Understanding
Our sales team engages in in-depth communication to fully understand the types of raw materials you wish to recycle and your specific requirements.

2. Solution Development
Based on your needs, we formulate a tailored solution, considering all technical and operational aspects.

3. Solution Confirmation
We discuss the proposed plan in detail, covering equipment configuration, electrical brands, delivery timelines, pricing, payment terms, and logistics, ensuring every aspect aligns with your expectations.

4. Contract Signing
Once both parties agree on the proposal and quotation, a formal contract is signed to establish a solid legal foundation for our collaboration.

In-sales Phase
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1. Drawing Provision
Our technical department supplies detailed equipment drawings to guarantee accuracy throughout the production process.

2. Production Arrangement
Production is scheduled according to the approved plan and drawings, with a clear estimated completion time provided.

3. Quality Control
Upon completion, each device undergoes rigorous quality inspection to ensure it meets our high standards.

4. Test Machine Acceptance
Customers are invited to observe the test run of the equipment, either online or in person at our factory, to verify operational performance.

5. Delivery Preparation
After acceptance, we carefully pack the equipment and arrange for prompt delivery.

After-sales Phase
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1. Installation Guidance
Our engineers offer online or on-site support for installation, commissioning, and operational training to ensure smooth start-up.

2. Warranty Service
We provide a two-year warranty, ensuring stable and reliable equipment operation.

3. After-sales Follow-up
Our after-sales engineers periodically visit customer sites to assess equipment performance and offer maintenance or support as needed, minimizing any impact on your production activities.